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Ample Help Centre

  • Is there a customer support team available for assistance?
    Absolutely! Our customer support team is ready to assist you. Feel free to reach out through our contact page or use the live chat feature on the platform for real-time assistance.
  • What are the different quality grades for produce?
    The produce grades used on Ample cover both human-grade and non-human grade food. We use Extra Class, Class 1 and Class 2 for human-grade food, based on the government's standard and general marketing standards (found here). We then have 2 grades for non-human consumable produce that can be sold as animal feed or go to anaerobic digestion to generate energy. These grades are called Feed Grade and AD (anaerobic digestion). Please be aware that Feed Grade and AD are not suitable for human consumption.
  • Is Ample free to use?
    Yes! Ample is free for buyers and sellers to access and browse, we just add a service fee to any sales that are made.
  • Can I request features to be added to the marketplace?
    We are always looking for feedback and new ideas! Please use the feedback form to send us an idea
  • What devices can I use Ample on?
    You can use Ample on your desktop PC, laptop, tablet or smartphone.
  • I've forgotten my password or username
    When you go to the Ample login screen, click on 'Forgot password?' and follow the prompts to reset your password.
  • How do I update my details?
    You can update your personal details in 'My Account' once you log in. This is found in the drop down menu next to your profile picture at the top right of your screen.
  • How does Ample work for sellers?
    Sellers can create profiles on our marketplace, list their products, set prices, and provide relevant accreditation. Buyers can then browse through the listings and make purchases. We sort out the best transport option, or buyers can alternatively choose to pick up directly from the seller.
  • How can I sell an item on Ample
    video guide coming soon
  • How are payments processed for sellers?
    Sellers receive payments through our secure payment gateway. Payments are processed promptly, and farmers can choose between scheduled payouts or immediate transfers.
  • Can sellers set up scheduled payments or choose a payment frequency?
    We are currently exploring all possible options during the beta so welcome your feedback.
  • How are sellers verified to sell produce on the platform?
    More info coming soon
  • What happens if a buyer isn't happy with their order?
    On rare occasions, buyers may not be happy with their delivered product. We take photos of produce leaving the farm and upon arrival at the destination to help resolve any quality, freshness, or damage issues quickly. Discrepancy: If the product isn't as advertised on Ample, we'll refund the buyer and invoice the seller for the delivery fee. Delivery Damage: We'll handle it with the courier company, so you're not impacted. Need listing help? We're happy to chat!
  • What types of food products are available on the platform?
    Our marketplace offers a diverse range of fresh produce, including fruits and vegetables. In the future we may expand into dairy products, meat, and more. We also support locally sourced and organic options.
  • How can I place an order as a food buyer?
    To place an order, simply browse the listings, select the products you want, and add them to your cart. Follow the checkout process to confirm your order and choose your preferred payment method.
  • What payment methods are accepted on the platform?
    We currently accept major credit/debit cards, digital wallets, and other secure online payment methods. Our platform ensures a safe and encrypted transaction process. We also offer payments via invoicing. For more information contact our customer support
  • Is there a scheduling option for recurring or future orders?
    Yes, our platform supports scheduled orders. Buyers can set up recurring orders for their favorite products or schedule purchases for specific dates in the future.
  • How does the online marketplace work for buyers?
    Buyers can browse a range of products on Ample and use search filters to help them find specific products. Once a buyer finds a product (or products) they would like to purchase, they add it to their cart and follow the prompts to checkout. The buyer can decide if they would like to pick up the product themselves or have it delivered at a suitable time.
  • Do buyers have to create an account or can they checkout as guests?
    Buyers can browse with no account but will need one to checkout For beta everyone will need an account
  • Who organises the delivery?
    The deliveries are taken care of by us. We work with a network of distribution companies, of varying size, who specialise in transporting food.
  • How are delivery costs calculated?
    Shipping costs are determined based on the distance between the farm and the buyer's location. We strive to provide transparent and fair shipping fees, which will be displayed during the checkout process. Sometimes the final shipping price may vary from the price listed on the product page.
  • What is the estimated delivery time for orders?
    Delivery times vary depending on the location and the seller's transport policies. The estimated delivery time will be provided during the checkout process. You will be able to check and track your delivery using details provided in your order confirmation.
  • Can I track the delivery of my order?
    Yes, once your order is confirmed, you'll receive a tracking link via email or on your account dashboard. This allows you to monitor the status and location of your delivery in real-time.
  • Are there any delivery restrictions or areas not covered?
    We aim to reach as many locations as possible, but certain remote areas may have limited coverage. Please check the delivery options during the checkout process to ensure that your location is serviced. Our distribution partners aim to accommodate special requirements or restrictions at points of collection and delivery, as long as these are indicated in the order process.
  • What happens if I'm not satisfied with the quantity or quality of my order once it has been delivered?
    Please raise the issue with our customer service within 24 hours of delivery if there is an issue with your order. You can contact us via email, WhatsApp, or live chat on the website.

Have a question? We are happy to help.

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